1. When Refunds May Be Granted

We may offer a full or partial refund if:

• The components are completely non-functional or defective
• You've contacted our support team at [email protected] but received no response within 72 hours (business days only)
• The product description was fundamentally misleading
• There's a documented technical incompatibility that cannot be resolved

Important: All refund requests require documentation (screenshots, error messages, project links) to help us investigate the issue effectively.

2. When Refunds Will NOT Be Granted

We reserve the right to refuse refunds in the following situations:

• You've changed your mind about the purchase
• You no longer need the product after receiving access
• The purchase was made by mistake after access was already granted
• You've purchased the product at a discounted or promotional price
• You refuse to provide our support team with necessary information to investigate your issue
• The request is made during an active promotional campaign (requests will be reviewed after the promotion ends)
• License upgrades or plan changes

3. Important Notes

• Immediate Access: Since you receive instant access to component share URLs upon purchase, all sales are considered final unless the above conditions are met
• License Restrictions: If a refund is granted, you must immediately remove all Framer CMS MultiFilter components from your projects and stop using them
• Processing Time: Approved refunds may take up to 10 business days to reflect in youraccount
• Active License Requirement: Support and refund eligibility are only available to users with an active, valid license

4. How to Request a Refund

If you believe you qualify for a refund based on the criteria above:

1. Contact us at [email protected]
2. Include your order number and detailed description of the issue
3. Provide screenshots, error messages, or other relevant documentation
4. Our team will review your request and respond within 72 hours